Remote Spanish-Speaking Debt Collector - AZ (Bilingual)

Elite Recovery Group LLC; Mesa (AZ); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO

Sick Time Off

Paid holidays

Professional growth

Fully remote for Arizona residents

Job summary

Elite Recovery Group LLC is seeking experienced, Spanish-speaking debt collectors for potential remote opportunities in Arizona. The role targets 100–150 outbound calls daily, with commissions and PTO/STO/holidays, and fully remote options for Arizona residents.

Ideal candidates bring 1–5+ years in third-party debt collection, strong negotiation skills, and familiarity with FDCPA/Regulation F. This posting is for future opportunities and not an immediate opening.

Qualifications

• Spanish-speaking required.
• 1–5+ years of proven third-party debt collection experience.
• Strong negotiation and settlement skills.
• Ability to overcome objections and secure payment commitments.
• Experience independently managing accounts from initial contact through resolution.
• Working knowledge of FDCPA and Regulation F.
• Proven ability to meet or exceed monthly collection goals.
• Experience with third-party collection software/CRM systems.
• Experience with manual outbound dialing and consumer email communications.
• Strong telephone and verbal communication skills in both English and Spanish.
• Organized, dependable, self-motivated, detail-oriented, and results-driven.

Responsibilities

• Make approximately 100–150+ outbound collection calls per day.
• Communicate professionally with consumers in English and Spanish.
• Negotiate settlements, payment arrangements, and account resolutions.
• Overcome objections and move conversations toward resolution.
• Review accounts and determine appropriate collection strategies.
• Maintain accurate and timely account notes, statuses, and follow-up activity.
• Utilize approved email and text communication tools.
• Consistently work toward individual monthly collection goals.
• Maintain compliance with FDCPA, Regulation F, company policies, and applicable collection requirements.
• Maintain professionalism and confidentiality while working remotely.

Skills

Spanish-speaking

Debt collection

Negotiation

Account management

CRM software

Outbound dialing

Bilingual English/Spanish

Detail oriented

Tools

CRM software

Job description

Elite Recovery Group LLC is seeking experienced, Spanish-speaking debt collectors for potential remote opportunities in Arizona. The role targets 100–150 outbound calls daily, with commissions and PTO/STO/holidays, and fully remote options for Arizona residents.

Ideal candidates bring 1–5+ years in third-party debt collection, strong negotiation skills, and familiarity with FDCPA/Regulation F. This posting is for future opportunities and not an immediate opening.