Debt Recovery Specialist - Outbound Calls, U.S. Accounts (Remote, LATAM)

Smart Apartment Data; United States; Remote; USD 15,000 - 18,000; Full time

Job summary

Smart Apartment Data in the United States is seeking a remote, full-time collections specialist. You will call U.S. customers who owe money, explain balances, and ask for a concrete payment date. Most days involve outbound calls, with emails supporting the process.

You'll end the day by logging every call and commitment and sending brief confirmations of agreements. A successful candidate will have real collections experience and stay in roles for a year or more.

Qualifications

• Real collections call experience with credit cards, loans or invoices.
• Available full-time during U.S. business hours.
• Strong spoken English for firm conversations with U.S. customers.
• Proven tenure in previous roles of 1 year+.

Responsibilities

• Call overdue U.S. accounts, explain the balance and request a specific payment date.
• Make outbound calls most days; email backs up the calls when needed.
• Log every call and commitment, and send short emails confirming what was agreed.

Skills

Collections experience

Outbound calling

Fluent English

Job description

Your job: call U.S. customers who owe money, and get a payment date.

This is a phone job. Most of your day is outbound calls. Email backs up the call; it doesn't replace it.

What a normal day looks like

• Start of shift: open your list of overdue U.S. accounts and decide who to call first.
• Morning: outbound calls. Explain the balance, listen to the reason, and ask for a specific payment date.
• Midday: check yesterday's promises. Did the payment arrive? If not, call again.
• End of day: log every call and every commitment, and send short emails confirming what was agreed.

You'll do well here if

• You've made real collection calls, even for a few months. Credit cards, loans, auto, BPO collections and business invoices all count.
• When someone says "call me next week," you call next week.
• Your spoken English holds up in a firm conversation with a U.S. customer.
• You stay in your jobs. About a year or more per role is what we look for.
• You're available full-time during U.S. business hours.

This isn't the right fit if your experience is mainly

• Inbound customer service, retention or sales, with no collections
• AR or billing work that was mostly email, payment posting or reconciliation
• Supervising or leading a team, and that's the level you want next

What you get

• $1,300–$1,600/month, depending on relevant experience and demonstrated collections expertise.
• One clear goal (money collected), with clear targets and direct coaching
• 100% remote