Remote Spanish-Speaking Call Agent

Global Channel Management, Inc; Jacksonville (FL); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Work from home

Job summary

Global Channel Management, Inc. is hiring a bilingual (English/Spanish) Call Rep to answer calls from customers and determine needs, then transfer to the proper department.

This role is work-from-home and requires a wired internet connection with at least 25 Mbps upload and download, plus a modem and a USB Avaya-compatible headset. Candidates should have solid phone etiquette, basic computer skills, and a positive, energetic approach to delivering a great customer experience.

Qualifications

• Excellent communication skills.
• Basic knowledge of computer applications.
• Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.

Responsibilities

• Answer phones from potential and existing customers.
• Ask specific questions to determine need and then transfer to the appropriate dept.

Skills

Bilingual English/Spanish

Job description

Global Channel Management, Inc. is hiring a bilingual (English/Spanish) Call Rep to answer calls from customers and determine needs, then transfer to the proper department.

This role is work-from-home and requires a wired internet connection with at least 25 Mbps upload and download, plus a modem and a USB Avaya-compatible headset. Candidates should have solid phone etiquette, basic computer skills, and a positive, energetic approach to delivering a great customer experience.