Bilingual (Spanish) Call Rep

Global Channel Management, Inc; Jacksonville (FL); Remote; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Work from home

Zusammenfassung

Global Channel Management, Inc. is hiring a bilingual (English/Spanish) Call Rep to answer calls from customers and determine needs, then transfer to the proper department.

This role is work-from-home and requires a wired internet connection with at least 25 Mbps upload and download, plus a modem and a USB Avaya-compatible headset. Candidates should have solid phone etiquette, basic computer skills, and a positive, energetic approach to delivering a great customer experience.

Qualifikationen

• Excellent communication skills.
• Basic knowledge of computer applications.
• Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.

Aufgaben

• Answer phones from potential and existing customers.
• Ask specific questions to determine need and then transfer to the appropriate dept.

Kenntnisse

Bilingual English/Spanish

Jobbeschreibung

About the job Bilingual (Spanish) Call Rep

Bilingual (Spanish) Call Rep needs bilingual English/Spanish

Bilingual (Spanish) Call Rep requires:

• WFH
• Must have: Internet Service (cannot connect via WIFI)
• Must have a minimum of 25mbps upload and 25mbps download.

Must have modem connection Must be hardwired to your computer via Ethernet cable. Personal Home computer, and headset that will allow agent to answer calls required. Must have USB headset that is Avaya compatibleCall center experience preferred. Excellent communication skills. Basic knowledge of computer applications. Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle. Availability to work a schedule that ends no later than 10 pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule. Bilingual (Spanish) Call Rep duties:

• Answer phones from potential and existing customers
• Ask specific questions to determine need and then transfer to the appropriate dept.