Remote Spanish Bilingual Claims Specialist (Subrogation)

Viking Client Services, Inc.; El Paso (TX); Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

PTO (paid time off)

401(k) with company match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Health savings account

Flexible spending accounts

Free gym membership

Job summary

Viking Client Services, LLC is hiring a Spanish bilingual Claims Agent for a fully remote role. You will contact insurance companies and renters to resolve damage claims, guiding Spanish-speaking customers from initial report to final resolution.

The position emphasizes real-time contact activity and an emphasis on trusted, high-quality service. Requirements include fluent Spanish and English, 1–3 years in collections or subrogation, and a proven track record of top performance.

Qualifications

• Fluent in Spanish and English (spoken and written).
• 1–3 years of relevant collections, claims, car rental and/or subrogation experience.
• Proven track record of top-tier performance.

Responsibilities

• Act as the sole point of contact for a portfolio of claims, guiding Spanish-speaking customers from initial report to final resolution.
• Apply claims knowledge to navigate issues and ensure timely settlements.
• Leverage communication skills to build trust and provide an outstanding service experience.
• Actively manage case portfolio to achieve monthly performance goals.
• Conduct outbound and inbound calls with insurance companies and renters to collect outstanding damage claims.
• Track and manage account activity in our system and maintain complete records.

Skills

Bilingual Spanish-English

Strong communication skills

Negotiation skills

Computer savvy

Job description

Viking Client Services, LLC is hiring a Spanish bilingual Claims Agent for a fully remote role. You will contact insurance companies and renters to resolve damage claims, guiding Spanish-speaking customers from initial report to final resolution.

The position emphasizes real-time contact activity and an emphasis on trusted, high-quality service. Requirements include fluent Spanish and English, 1–3 years in collections or subrogation, and a proven track record of top performance.