Remote Solutions Support Engineer - Security Tech

Interflex Datensysteme GesmbH; New Jersey; Hybrid; USD 80,000 - 115,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K plan with company match

Unlimited Paid Time Off

Wellness Program

Job summary

Allegion is seeking a passionate Solutions Support Engineer to join a global team focused on safety, security and access management. This remote role supports customers across the U.S. with occasional on-site visits as needed, offering a flexible schedule and career development opportunities.

You’ll become a subject matter expert, triage issues, guide partners, and collaborate with Product and Engineering to define fixes and timelines, all while advocating for customers.

Qualifications

• Demonstrated systems engineering fundamentals: requirements traceability and validation.
• Structured problem-solving and critical thinking.
• BS degree in a relevant engineering field from an ABET accredited university.
• 2–3 years of related work experience.
• Travel up to 10%.

Responsibilities

• Become a subject matter expert in Allegion’s Commercial Electronics and Software Products.
• Triage and identify root cause of customer issues (Tier 2).
• Provide guidance to partners and technical support as needed.
• Provide feedback to Product Management and Engineering.
• Contribute to regular quality meetings between support, product management and engineering teams.
• Assist the team with tools and solutions needed to be successful.
• Define fixes and timelines with Product and Engineering.
• Advocate for customers with internal teams.

Skills

Systems engineering

Problem solving

ABET degree

2-3 years experience

Travel up to 10%

Collaboration

Effective communication

Troubleshooting

Time management

Networking basics

Access control

CRM/ZenDesk knowledge

Education

BS degree in Systems/EE/ME/CS

ABET accredited university

Tools

JSON

Java

Python

Job description

Allegion is seeking a passionate Solutions Support Engineer to join a global team focused on safety, security and access management. This remote role supports customers across the U.S. with occasional on-site visits as needed, offering a flexible schedule and career development opportunities.

You’ll become a subject matter expert, triage issues, guide partners, and collaborate with Product and Engineering to define fixes and timelines, all while advocating for customers.