Field Service Technician I

allegion; Fontana (CA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Allegion is seeking an IT Support Specialist to provide advanced 2nd- and 3rd-level local and remote technical support across office, manufacturing, and warehouse environments.

You will troubleshoot, perform root-cause analysis, maintain documentation, asset inventories, and support cybersecurity and ITIL compliant processes. Hybrid work arrangement offered with emphasis on collaboration and security best practices. Strong communication with non-technical stakeholders required.

Qualifications

• Provide advanced 2nd- and 3rd-level technical support across Allegion facilities (office, manufacturing, and warehouse).
• Troubleshoot independently and perform root cause analysis.
• Communicate technical issues clearly to non-technical stakeholders.

Responsibilities

• Provide advanced 2nd- and 3rd-level local and remote technical support for assigned Allegion facilities (office, manufacturing, and warehouse environments) to meet or exceed SLA metrics.
• Troubleshoot independently, perform root cause analysis to eliminate recurring incidents, and communicate technical issues clearly to non-technical stakeholders.
• Support and install technology hardware and software, execute defined software/hardware lifecycle processes (ordering, tracking, deployment), and maintain accurate documentation, asset inventories, and change records.
• Follow and promote defined ITIL and cyber-security procedures and policies and work directly with Cybersecurity

Job description

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Chino CA 14575 Yorba Ave, Diamond Bar CA 21688 Gateway Center Dr, Fontana CA 7980 Redwood Ave, Oceanside CA 1351 Rocky Point Dr, Pico Rivera CA 4880 Gregg Rd

At Allegion, we are driven by a bold vision: redefining safety while empowering our employees to thrive. When you join our team, you become part of a culture that values innovation, purpose, and excellence. This role offers the benefits of our dynamic hybrid work model—combining in-person collaboration for meaningful moments with the flexibility of remote work. Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role.

We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment. Together, we’ll unlock your potential and create a lasting impact.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the hybrid schedule as needed at the Company’s discretion.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

What You Will Do

• Provide advanced 2nd- and 3rd-level local and remote technical support for assigned Allegion facilities (office, manufacturing, and warehouse environments) to meet or exceed SLA metrics.
• Troubleshoot independently, perform root cause analysis to eliminate recurring incidents, and communicate technical issues clearly to non-technical stakeholders.
• Support and install technology hardware and software, execute defined software/hardware lifecycle processes (ordering, tracking, deployment), and maintain accurate documentation, asset inventories, and change records.
• Follow and promote defined ITIL and cyber-security procedures and policies and work directly with Cybersecurity