Remote Solutions Engineer: Platform & AI Support

newlawbusinessmodel; United States; Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health, Dental, Vision

401K Retirement Program

Flexible Paid Time Off

Remote Work

Job summary

New Law Business Model (NLBM) seeks a Solutions Engineer to troubleshoot, maintain, and improve the Accelerator platform. You’ll own complex technical issues, educate members, and ensure reliable, scalable workflows across GoHighLevel, HubSpot, and linked systems.

You will diagnose root causes, document solutions, and help clients understand the value of fixes, while collaborating with partners and documenting repeatable processes. This role is fully remote with international scope.

Qualifications

• Hands-on experience administering GoHighLevel and HubSpot across multiple accounts.
• Experience with workflows, pipelines, calendars, forms, permissions, and account configuration.
• Ability to explain technical concepts clearly via Loom or Zoom.
• Knowledge of APIs, webhooks, authentication, logs, and data mapping.

Responsibilities

• Own complex technical troubleshooting from discovery through resolution, including root-cause analysis, testing, implementation, documentation, and follow-through.
• Meet members where they are technically, turning complex issues into clear, approachable guidance through Loom, email, phone, or other channels.
• Help members understand not just what to do, but why it matters, so they feel confident handling similar situations in the future; coordinate with external partners and maintain accountability through resolution.
• Administer and support the Accelerator technology environment across GoHighLevel, HubSpot, Asana, and connected systems; manage relationships between firms, orders, contracts, and projects.
• Complete account builds, updates, pauses, reactivations, migrations, and closeout tasks while troubleshooting workflows, calendars, forms, permissions, and settings.
• Investigate deliverability, phone/SMS, domains, DNS, integrations, and data issues; maintain records and support legacy platforms as assigned.
• Use AI thoughtfully and approved integration tools to investigate issues, interpret errors, and complete member requests.
• Verify recommendations against system settings, docs, and test scenarios; document results and limitations.
• Investigate APIs, webhooks, authentication, logs, and field mappings; coordinate complex development needs and protect confidential information.

Skills

GoHighLevel

HubSpot

Troubleshooting

Workflows

APIs

Webhooks

JSON

Data mapping

Loom/Zoom

Tools

GoHighLevel

HubSpot

Job description

New Law Business Model (NLBM) seeks a Solutions Engineer to troubleshoot, maintain, and improve the Accelerator platform. You’ll own complex technical issues, educate members, and ensure reliable, scalable workflows across GoHighLevel, HubSpot, and linked systems.

You will diagnose root causes, document solutions, and help clients understand the value of fixes, while collaborating with partners and documenting repeatable processes. This role is fully remote with international scope.