Remote Solutions Engineer - AI Legal Tech, Equity

Spellbook; United States; Remote; USD 140,000 - 175,000; Full time

Benefits offered by this job

Equity

Company benefits

Mental health support

Wellness allowance

Parental leave top-ups

Stock options

Job summary

Spellbook, a fully remote company, seeks a Solutions Engineer to be the technical backbone of the sales team in the United States or Canada. You will partner with Account Executives to deliver demos and trials addressing enterprise requirements and guide customers through setup and provisioning.

You will respond to product, security, and data privacy questions, coordinate with internal teams, and help trials progress to close while crafting technical content and supporting migrations.

Qualifications

• 2+ years in a solutions engineering or similar customer-facing technical role.
• Familiarity with security and data privacy frameworks (SOC 2, GDPR, PIPEDA).
• Experience configuring software integrations for trials or onboarding.
• Able to clearly articulate technical concepts and business benefits to both technical and non-technical audiences.
• Must be legally entitled to work in the United States or Canada.

Responsibilities

• Partner with Account Executives to support prospects throughout their evaluation, serving as the technical trusted advisor across the sales cycle.
• Understand enterprise customer requirements and use them to plan and deliver successful demos and trials.
• Guide prospects through self-service setup steps and handle basic user and integration provisioning so trials start smoothly.
• Field product, technical, security, and data privacy questions from prospects and customers, bringing in internal teams when needed.
• Prepare demo and trial environments, including uploading sample agreements tailored to the prospect's use cases.
• Facilitate document and data migrations for new and prospective customers in partnership with internal teams.
• Triage bugs and functionality issues affecting in-trial accounts, escalating to Engineering and other internal teams when needed and owning issues through resolution.
• Lead technical demonstrations and proofs of concept that address prospects' unique business objectives.
• Work cross-functionally to complete RFPs and questionnaires as part of the sales cycle.
• Create and maintain technical content and documentation so prospects and customers are successful using Spellbook.
• Become a product expert across the Spellbook platform and understand the competitor landscape.
• Perform any additional tasks assigned by management that contribute to the improvement of the sales team or achievement of revenue goals, including but not limited to attending events/conferences or hosting internal training sessions.

Skills

Solutions engineering

SaaS/B2B

Security & privacy

Customer-facing

Demo/trial delivery

Technical problem solving

Communication

Self-starter

Collaboration

Work eligibility US/Canada

Tools

HubSpot

Job description

Spellbook, a fully remote company, seeks a Solutions Engineer to be the technical backbone of the sales team in the United States or Canada. You will partner with Account Executives to deliver demos and trials addressing enterprise requirements and guide customers through setup and provisioning.

You will respond to product, security, and data privacy questions, coordinate with internal teams, and help trials progress to close while crafting technical content and supporting migrations.