Remote Solutions Consultant for Fire/EMS Education Tech

Ascend Learning; United States; Remote; USD 63,000 - 91,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid time off

Parental leave

Employee assistance program

Wellness programs

Charitable matching

Job summary

Ascend Learning, a leading healthcare and learning technology company, is seeking a Solutions Consultant to educate clients on our digital platforms with integrated assessment and e-learning tools, building strong relationships across high schools, colleges, universities, and training centers.

This remote US role offers up to 25% travel, a competitive base salary, and benefits including Health, dental, Vision, 401(k) with company match, and parental leave.

Qualifications

• Associate or Bachelor’s degree preferred; High School Diploma or equivalency required.
• 5+ years of experience in a fire department or EMS/EMT service with current certifications or licensure.
• 2+ years’ experience teaching Fire Fighting or EMS/EMT classes preferred.
• Strong technical skills, with experience in software training and/or documentation, particularly with Learning Management Systems, a plus.
• Exceptional leadership, communication, organizational and presentation abilities.

Responsibilities

• Drive client value by leading digital product demonstrations, service offerings, and innovative technologies for instructors, faculty, educators, and/or assigned personnel.
• Host customer education webinars, and consult on best practices for the Public Safety Group’s (PSG) product application and implementation.
• Enhance internal training by developing technical documentation and resources, delivering remote or on-site training, and fostering a client success culture through feedback.
• Collaborate with Sales, Marketing, and Product teams providing customer feedback to refine products and services.
• Provide technical support and troubleshooting for accounts, and engage with customer advisory councils and industry events and conferences to stay connected with client needs and market trends.

Skills

Fire/EMS experience

EMT certification

Teaching experience

Leadership

Communication

Presentation skills

Time management

Persuasive presentations

Travel up to 25%

Education

Associate or Bachelor’s degree preferred; HS diploma required

Tools

Learning Management Systems

Job description

Ascend Learning, a leading healthcare and learning technology company, is seeking a Solutions Consultant to educate clients on our digital platforms with integrated assessment and e-learning tools, building strong relationships across high schools, colleges, universities, and training centers.

This remote US role offers up to 25% travel, a competitive base salary, and benefits including Health, dental, Vision, 401(k) with company match, and parental leave.