Remote Software Support Specialist - HCHB Expert

Choice Health at Home; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid option

Job summary

Choice Health at Home is seeking a Software Support Specialist to provide application support for Homecare Homebase (HCHB) and other business applications across Home Health and Hospice operations. You will triage tickets, troubleshoot issues, assist users, manage access, and train staff both locally and remotely.

Ideal candidates have HCHB experience, strong troubleshooting skills, and the ability to work in a remote, teamwork-driven environment. Hybrid option may be available.

Qualifications

• Requires Homecare Homebase (HCHB) experience.
• Experience supporting Home Health or Hospice operations preferred.
• Bachelor’s degree or 1 year Home Health ops experience in lieu of degree.

Responsibilities

• Provide application support for Homecare Homebase (HCHB) and other business applications.
• Triage tickets, troubleshoot issues, and document resolutions.
• Assist remote and on-site users via phone, email, and ticketing system.
• Participate in on-call duties and user training.

Skills

HCHB Experience

End-User Support

Remote Support

Training & Guidance

Troubleshooting

Education

Bachelor's degree in CS/IS/Business

1 year Home Health Ops exp (in lieu of degree)

Tools

Homecare Homebase (HCHB)

Microsoft Office

Job description

Choice Health at Home is seeking a Software Support Specialist to provide application support for Homecare Homebase (HCHB) and other business applications across Home Health and Hospice operations. You will triage tickets, troubleshoot issues, assist users, manage access, and train staff both locally and remotely.

Ideal candidates have HCHB experience, strong troubleshooting skills, and the ability to work in a remote, teamwork-driven environment. Hybrid option may be available.