Remote Healthcare Support Specialist

Jobvite, Inc.; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

American Specialty Health Incorporated is seeking a Customer Service Representative to join our Customer Service-Clinical department. The role focuses on answering calls from Providers, Members and Health Plans, assisting with benefit information and problem resolution.

The position is designed for remote work from home with company-provided equipment; candidates should have reliable internet and be able to participate in video meetings.

Qualifications

• High School Diploma or GED required.
• 1 year experience performing customer service duties; inbound call center experience preferred.
• Basic computer skills.
• Strong verbal communication skills.
• Ability to utilize and maneuver in multiple systems during a single interaction.

Responsibilities

• Receives and responds to incoming telephone calls.
• Answer incoming calls and outgoing calls in a professional, accurate, timely and courteous manner.
• Communicates professionally at all times.
• Ascertain the nature of the call and record information in the ASH proprietary systems.
• Look up caller information using proprietary ASH systems and provide information to the caller.
• Forward logs requiring further research to the appropriate department.
• Utilize appropriate resources, including those online; to provide timely responses.
• Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely manner.
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position.
• Maintains safe, secure, and healthy work environment by following all legal and compliance requirements.
• Complete all ASH and CSS trainings timely.
• Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel.
• Responds to requests for internal and external customers and/or clients, as required.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Customer service

Call center

Communication

Multitasking

Basic computer skills

Education

High School Diploma or GED

Job description

American Specialty Health Incorporated is seeking a Customer Service Representative to join our Customer Service-Clinical department. The role focuses on answering calls from Providers, Members and Health Plans, assisting with benefit information and problem resolution.

The position is designed for remote work from home with company-provided equipment; candidates should have reliable internet and be able to participate in video meetings.