Remote Software Engineer II — Incident Response

houserx

United States

Remote

USD 130,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Remote-first work

Comprehensive benefits (medical, dent,

Paid time off and parental leave

Job summary

houserx is hiring a software reliability engineer focused on investigating and resolving escalated issues in a TS/Node/React stack. You will debug across application and database layers, monitor production, and contribute to incident response and documentation to prevent repeats.

Collaborating with product and engineering teams, you will address underlying causes, not just tickets, and participate in code reviews. This remote-first role emphasizes proactive improvements and strong communication.

Qualifications

3+ years of production software experience.
Degree in computer science or related field.
Investigate unfamiliar code and production data.
Clear written and verbal communication.
Sound judgment for production changes.
Ability to use AI tools while maintaining code quality.
Comfort in a fast-moving environment and code review.

Responsibilities

Triage and fix user-facing bugs in TS/Node/React apps, with PostgreSQL changes as needed.
Collaborate with product/engineering to resolve root causes and gaps surfaced by support.
Document investigations, fixes, and troubleshooting for the internal KB.
Monitor systems with Grafana and Sentry; join on-call rotation and incident resolution.
Review pull requests for correctness, risk, and maintainability.
Deliver engineering improvements reducing recurring escalations and workload.