Remote Social Media Customer Care Specialist

Conexess Group; Warren (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Conexess Group seeks a Social Media Customer Relationship Specialist to assist customers on Facebook, Twitter, Instagram and other social platforms, delivering timely, accurate responses and documenting interactions.

You will manage case loads, follow standard processes, and pursue sales opportunities while maintaining high-quality service and product knowledge. Remote work options may be available.

Qualifications

• 1+ year experience in customer service role.
• Bachelor's degree in English, marketing, business, journalism, communications or similar field.

Responsibilities

• Answer inbound comments from customers on social media platforms.
• Create and manage cases for complex customer inquiries.
• Manage caseload and achieve operational metrics.
• Proactively identify sales leads and educate customers on products.

Skills

Customer service

Typing

Reading comprehension

Written communication

Education

Bachelor's degree

Job description

Conexess Group seeks a Social Media Customer Relationship Specialist to assist customers on Facebook, Twitter, Instagram and other social platforms, delivering timely, accurate responses and documenting interactions.

You will manage case loads, follow standard processes, and pursue sales opportunities while maintaining high-quality service and product knowledge. Remote work options may be available.