Remote Social Media Customer Care Specialist

Recruit Monitor; Chicago (IL); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a Social Media Customer Relationship Specialist (CRS) to assist customers with inquiries via social media platforms. The role involves responding to customer comments, managing cases, and documenting interactions. Candidates should have a Bachelor's degree and at least one year of customer service experience. This remote position offers the chance to contribute to a dynamic team focused on providing exceptional service and customer experiences.

Qualifications

• Minimum 1 year of experience in a customer service-related profession.
• Proficient in computer navigation and typing.

Responsibilities

• Answer inbound comments from customers on social media platforms.
• Manage existing case load and follow-up tasks.
• Proactively identify sales leads and educate customers about products.

Skills

Customer service experience

Computer navigation and typing proficiency

Strong reading comprehension

Effective written communication skills

Education

Bachelor's Degree in English, marketing, business, journalism, communications, or similar

Job description

A leading customer service provider is seeking a Social Media Customer Relationship Specialist (CRS) to assist customers with inquiries via social media platforms. The role involves responding to customer comments, managing cases, and documenting interactions. Candidates should have a Bachelor's degree and at least one year of customer service experience. This remote position offers the chance to contribute to a dynamic team focused on providing exceptional service and customer experiences.