Remote Customer Experience Associate

Talentoma; Idaho; On-site; USD 32,000 - 46,000; Full time

Job summary

Talentoma is seeking a Remote Customer Relations Specialist to join as an entry-level, full-time remote role. You will respond to inquiries, document interactions, and maintain positive customer relationships from home.

The role emphasizes understanding customer needs, providing routine assistance, and escalating complex concerns when needed. The position requires strong verbal and written communication, excellent listening and interpersonal skills, and the ability to work independently with

Qualifications

• Entry-level applicants welcome.
• Strong verbal and written communication.
• Excellent listening and interpersonal skills.
• Professional and customer-focused approach.
• Comfortable communicating by phone and computer.
• Basic computer proficiency.
• Ability to learn CRM and communication platforms.
• Strong attention to detail.
• Good organization and time management.

Responsibilities

• Respond to customer inquiries through approved communication channels.
• Build positive interactions through attentive and professional communication.
• Understand customer questions and identify appropriate next steps.
• Assist with routine customer requests.
• Document conversations and service outcomes.
• Complete assigned follow-up activities.
• Escalate specialized concerns when necessary.
• Support a consistent and positive customer relationship experience.

Skills

Strong verbal and writtencommunication

Excellent listening

Interpersonal skills

Professional and customer-focused

Phone and computer communication

Basic computer proficiency

CRM and platforms learning

Attention to detail

Organization and time management

Independent remote work

Tools

CRM systems

Job description

Talentoma is seeking a Remote Customer Relations Specialist to join as an entry-level, full-time remote role. You will respond to inquiries, document interactions, and maintain positive customer relationships from home.

The role emphasizes understanding customer needs, providing routine assistance, and escalating complex concerns when needed. The position requires strong verbal and written communication, excellent listening and interpersonal skills, and the ability to work independently with