Remote SNAP QA Consultant: Policy & Process Improvement

Public Consulting Group; Lansing (MI); Remote; USD 71,000 - 95,000; Full time

Job summary

Public Consulting Group LLC seeks a highly skilled SNAP Quality Assurance Consultant to join our Human Services team. You will analyze SNAP eligibility operations, QA processes, and performance data to deliver actionable improvements for state agencies.

The role requires hands-on SNAP policy knowledge, QA experience, and the ability to coach client leaders. Remote options are available, with responsibilities spanning observing processes, reviewing QC findings, and translating insights into

Qualifications

• Strong communicator with ability to coach and advise state agency leadership.
• Extensive understanding of SNAP eligibility policy and QA processes.
• Familiarity with SNAP QC and error-rate calculations.
• Proficient in MS Office (Outlook, Word, Excel).
• Detail-oriented with strong process-improvement focus.

Responsibilities

• Observe and analyze state eligibility operations and case processing.
• Review QC findings and identify root causes of payment errors.
• Translate findings into training, policy clarifications or system changes.
• Perform in-depth case reviews to identify error sources and root causes.
• Develop tools to support QA activities and prioritize error-prone cases.
• Advise agency leaders on implementation and change management.
• Coach staff on process and system enhancements.

Skills

Strong communicator

SNAP policy

SNAP QC process

Coaching clients

MS Office

Process improvement

Self-motivated

Time management

Discretion

Independence

Job description

Public Consulting Group LLC seeks a highly skilled SNAP Quality Assurance Consultant to join our Human Services team. You will analyze SNAP eligibility operations, QA processes, and performance data to deliver actionable improvements for state agencies.

The role requires hands-on SNAP policy knowledge, QA experience, and the ability to coach client leaders. Remote options are available, with responsibilities spanning observing processes, reviewing QC findings, and translating insights into