Remote SNAP Quality Assurance Lead

Public Consulting Group; Madison (WI); On-site; USD 71,000 - 95,000; Full time

Benefits offered by this job

Medical and dental care benefits

401k

PTO

Parental leave

Bereavement leave

Job summary

Public Consulting Group is seeking a SNAP Quality Assurance Consultant to support state agencies in improving payment accuracy and case processing. You will analyze SNAP eligibility operations, QA processes, and performance data to deliver practical improvements, training, and policy clarifications.

Responsibilities include observing current state processes, identifying root causes of payment errors, developing tools to prioritize error-prone cases, and coaching eligibility staff on enhanced

Qualifications

• Strong communicator with deep knowledge of SNAP eligibility policy.
• Extensive experience with SNAP Quality Control and error-rate calculations.
• Ability to coach and advise state agency leaders and staff.

Responsibilities

• Observe and analyze current state eligibility processes and case processing.
• Review QC findings and data to identify root causes of payment errors.
• Translate findings into actionable improvements, training, or policy clarifications.
• Perform in-depth case reviews to identify causes of payment errors.
• Identify measures to reduce errors, improve efficiency and customer service.
• Develop tools to prioritize and review error-prone cases for QA activities.
• Advise agency leaders on implementation and change management.
• Coach supervisors and eligibility staff on enhanced processes and systems.

Skills

Strong communicator

SNAP eligibility policy

SNAP Quality Control

Team collaboration

Coaching PCG clients

MS Office Suite

Detail orientation

Self-motivated

Prioritize deadlines

Confidentiality

Independent work

Education

5+ years SNAP supervision/QA experience

Tools

Microsoft Office

Job description

Public Consulting Group is seeking a SNAP Quality Assurance Consultant to support state agencies in improving payment accuracy and case processing. You will analyze SNAP eligibility operations, QA processes, and performance data to deliver practical improvements, training, and policy clarifications.

Responsibilities include observing current state processes, identifying root causes of payment errors, developing tools to prioritize error-prone cases, and coaching eligibility staff on enhanced