Remote SMB SaaS Engagement Manager

Native American Talent; Salt Lake City (UT); Remote; USD 54,000 - 66,000; Full time

Job summary

Dodge Construction Network is hiring a Customer Engagement Manager for a remote, home-office role open to candidates across the continental United States. You will engage SMB clients, build relationships, drive adoption, and support retention while traveling less than 10% for GTM or team meetings.

You will report to the Manager, Customer Success and work to meet KPIs around retention, renewal, and engagement. A Bachelor’s degree or equivalent experience is preferred.

Qualifications

• 2+ years of experience in sales, account management, or customer support for SaaS-based software.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to quickly learn and apply SaaS products.
• Basic knowledge of the construction industry, or the ability to learn it quickly.
• Strong relationship-building and customer-focused approach.
• Excellent written and verbal communication skills.
• Strong coaching skills to guide customers on best practices and solutions.
• Empathetic mindset focused on supporting small business growth and customer success.

Responsibilities

• Build and maintain strong relationships with clients to understand needs, provide support, uncover risk and growth opportunities, and ensure satisfaction.
• Execute customer engagement programs through the customer journey with proactive touchpoints and health indicators.
• Provide training and demonstrations to help clients use products effectively and manage profiles or saved searches.
• Attain KPIs for retention, including contact rate, churn, renewal and retention ratios.
• Follow SOPs for all account interactions within CRM systems and related tools.

Skills

SaaS sales

Account management

Customer support

Communication skills

Education

Bachelor's degree

Equivalent experience

Tools

CRM systems

Microsoft Office

Job description

Dodge Construction Network is hiring a Customer Engagement Manager for a remote, home-office role open to candidates across the continental United States. You will engage SMB clients, build relationships, drive adoption, and support retention while traveling less than 10% for GTM or team meetings.

You will report to the Manager, Customer Success and work to meet KPIs around retention, renewal, and engagement. A Bachelor’s degree or equivalent experience is preferred.