Remote SMB SaaS Customer Engagement Lead

Dodge Construction Network; Salt Lake City (UT); Remote; USD 54,000 - 66,000; Full time

Job summary

Dodge Construction Network seeks a Customer Engagement Manager to support our SMB customers—subcontractors, general contractors, architects and engineers—driving adoption and long‑term value across our product suite.

This full-time, remote role reports to the Manager, Customer Success and emphasizes proactive outreach, coaching, and performance metrics to improve retention and growth.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• 2+ years in sales, account management, or SaaS-based customer support.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to quickly learn and apply SaaS products.
• Basic knowledge of the construction industry or ability to learn quickly.
• Strong integrity, accountability and communication skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Build and maintain strong relationships with new and existing clients to understand needs and drive retention.
• Execute customer engagement programs through the customer journey with proactive touchpoints.
• Provide training and demonstrations to help clients use products effectively.
• Achieve KPIs for retention, churn, renewal and engagement.
• Follow SOPs and use CRM and other tools for account interactions.

Skills

Account Management

SaaS

Customer Success

Relationship Building

Communication

Training & Demos

CRM

Education

Bachelor's degree

Tools

Microsoft Office

CRM software

Job description

Dodge Construction Network seeks a Customer Engagement Manager to support our SMB customers—subcontractors, general contractors, architects and engineers—driving adoption and long‑term value across our product suite.

This full-time, remote role reports to the Manager, Customer Success and emphasizes proactive outreach, coaching, and performance metrics to improve retention and growth.