Remote SaaS Customer Engagement & Retention Manager

Dodge Construction Network; Helena (MT); Remote; USD 54,000 - 66,000; Full time

Job summary

Dodge Construction Network seeks a Customer Engagement Manager to support our SMB client base, including subcontractors, GCs, architects, and engineers. You will drive value, adoption, and satisfaction by proactively engaging customers and delivering practical guidance.

Reporting to the Manager, Customer Success, this remote, home-office role emphasizes building strong relationships, training clients on products, and achieving retention KPIs with limited travel.

Qualifications

• Minimum 2+ years in sales, account management, or customer support for SaaS-based software.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Ability to quickly learn and apply SaaS products.
• Basic knowledge of the construction industry or ability to learn quickly.

Responsibilities

• Build and maintain relationships with clients to understand needs, mitigate risk, identify growth opportunities, and drive satisfaction.
• Execute customer engagement programs through proactive outreach and health indicators.
• Provide product training and demos to clients; assist in creating or updating saved searches and profiles.
• Meet KPIs for retention, including renewal, churn, and overall engagement metrics.
• Follow SOPs for account interactions using CRM and other tools.

Skills

Sales

Account management

Customer support

SaaS familiarity

Communication skills

Education

Bachelor's degree

Tools

Microsoft Office

CRM systems

Excel

Job description

Dodge Construction Network seeks a Customer Engagement Manager to support our SMB client base, including subcontractors, GCs, architects, and engineers. You will drive value, adoption, and satisfaction by proactively engaging customers and delivering practical guidance.

Reporting to the Manager, Customer Success, this remote, home-office role emphasizes building strong relationships, training clients on products, and achieving retention KPIs with limited travel.