Remote SMB Growth & Success Manager

Xplor Technologies; Atlanta (GA); À distance; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

12 weeks parental leave

GiveBackDays

Diversity & Inclusion initiatives

Mental health support

Flexible working arrangements

Résumé du poste

Xplor Technologies seeks a Customer Success Manager for our SMB vertical. You will manage a portfolio of 1–3 location clients, ensuring onboarding, training, renewals, and product adoption while driving retention and growth.

You will build strong relationships with stakeholders and executives, coordinate cross‑functional teams, and pursue upsell opportunities. This role supports remote work with overlap for team collaboration.

Qualifications

• 1–2 years in Account Management or Customer Success.
• Experience managing a high volume of accounts.
• Skilled in independently negotiating contract terms and pricing Objections.
• Proficient with CRM applications and MS Office.
• Experience in the fitness industry preferred.
• Experience with Mariana Tek and Xplor Growth is a plus.
• BA/BS degree preferred.

Responsabilités

• Manage SMB accounts (1–3 locations) focusing on retention and growth.
• Lead full renewal and upsell cycles within portfolio.
• Drive adoption through scalable nurture campaigns.
• Serve as product expert for Mariana Tek integration.
• Identify and document client challenges and resolutions.
• Monitor health metrics and mitigate risks to retention.
• Collaborate with Support, Product, Finance, and Sales teams.

Connaissances

Account Management/CS

Customer Success

Negotiation

CRM proficiency

Microsoft Office

Fitness industry experience

Mariana Tek knowledge

Xplor Growth knowledge

Formation

BA/BS Degree

Outils

Mariana Tek

Xplor Growth

CRM systems

Microsoft Office Suite

Description du poste

Xplor Technologies seeks a Customer Success Manager for our SMB vertical. You will manage a portfolio of 1–3 location clients, ensuring onboarding, training, renewals, and product adoption while driving retention and growth.

You will build strong relationships with stakeholders and executives, coordinate cross‑functional teams, and pursue upsell opportunities. This role supports remote work with overlap for team collaboration.