Remote SMB Practice Success Manager

Bazeta; Northern (KY); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Healthcare

Dental coverage

Mental health support

Parental planning resources

Retirement savings options

Generous paid time off

Job summary

Dandy is transforming the dental industry by building an operating system for dental offices worldwide, empowering clinicians with technology, support and data-driven insights. The SMB Practice Success Account Manager will manage a large portfolio of single-location practices, focusing on retention, activation, and value realization at scale.

You will collaborate with Sales, CX, Training, Ops and Marketing to deliver a consistent customer experience, drive product adoption, and resolve issues

Qualifications

• 1+ years in Sales, Account Management, Customer Support or Customer Success within SaaS/healthcare; dental experience a plus.
• Experience handling high-volume portfolios with strong attention to detail and prioritization.
• Excellent written and verbal communication over phone and email.

Responsibilities

• Manage a large portfolio of single-location practices to drive retention, activation and renewal.
• Use dashboards and reports to identify at-risk accounts and perform proactive outreach within SLAs.
• Collaborate with Sales, CX, Training, Ops and Marketing to deliver a unified customer experience across locations.
• Provide training and troubleshooting support to customers and escalate when needed.

Skills

Account management

Customer success

SaaS experience

CRM dashboards

Communication

Remote collaboration

Tools

CRM software

Job description

Dandy is transforming the dental industry by building an operating system for dental offices worldwide, empowering clinicians with technology, support and data-driven insights. The SMB Practice Success Account Manager will manage a large portfolio of single-location practices, focusing on retention, activation, and value realization at scale.

You will collaborate with Sales, CX, Training, Ops and Marketing to deliver a consistent customer experience, drive product adoption, and resolve issues