Enterprise Account Manager: Growth for Dental Groups

Openkrill; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Dandy is seeking an Enterprise Account Manager to oversee and grow relationships with our largest and most strategic customers—multi-location dental groups, DSOs, and enterprise accounts. You will serve as the primary partner to executive and clinical leaders, delivering value through consultative engagement, data-driven insights, and expansion strategies.

In this role, you will own a high-impact book of business, aiming to increase revenue per practice and retain customers by delivering

Qualifications

• 5+ years of experience in Enterprise Account Management, Customer Success, or Strategic Sales, ideally within the dental or healthcare technology industry.
• Proven success managing and growing large, complex, multi-location customer accounts.
• Strong commercial acumen with a track record of driving upsells, cross-sells, and renewals in enterprise environments.
• Exceptional communication and negotiation skills, with experience engaging executive stakeholders.
• Analytical and data-driven, with the ability to translate metrics into actionable insights.
• Comfortable navigating ambiguity, managing competing priorities, and influencing cross-functional teams.
• Highly motivated, performance-oriented, and passionate about improving the customer experience.
• Willingness to travel about 40% for key customer meetings, industry events, and company offsites.

Responsibilities

• Strategic Account Management: Own a portfolio of Dandy’s largest, most complex customers (multi-location groups and enterprise accounts). Develop and execute strategic account plans to drive retention, expansion, and customer satisfaction.
• Commercial Growth: Identify and execute on upsell, cross-sell, and expansion opportunities across locations and departments. Partner with enterprise procurement, operations, and finance teams to negotiate renewals and new commercial terms.
• Customer Relationship Leadership: Build and maintain executive-level relationships with key stakeholders at top accounts.
• Clinical & Operational Expertise: Develop a deep understanding of dental group operations, digital workflows, and the evolving competitive landscape. Speak fluently in the language of clinicians and business operators to offer credible, tailored recommendations.
• Cross-Functional Collaboration & Continuous Improvement: Partner with Sales, Customer Support, Training, and Product to ensure seamless onboarding, implementation, and scaling; contribute insights to product roadmap and process improvements; continuously experiment with engagement strategies.

Skills

Enterprise Account Management

Customer Success

Strategic Sales

Executive Stakeholders

Analytical

Cross-functional collaboration

Negotiation

Travel 40%

Job description

Dandy is seeking an Enterprise Account Manager to oversee and grow relationships with our largest and most strategic customers—multi-location dental groups, DSOs, and enterprise accounts. You will serve as the primary partner to executive and clinical leaders, delivering value through consultative engagement, data-driven insights, and expansion strategies.

In this role, you will own a high-impact book of business, aiming to increase revenue per practice and retain customers by delivering