Remote SMB Intelligence & Storytelling Strategist

Spectraforce Technologies

San Francisco (CA)

On-site

USD 90,000 - 150,000

Full time

14 days+

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Job summary

Spectraforce Technologies is seeking an SMB Customer Operations & Intelligence Strategist to lead editorial direction, production, and operational strategy for 25,000+ SMB members. You will shape how customer voice reaches internal audiences and present findings to cross-functional leadership across products and marketing.

You will collaborate with the Operations & Insights lead and Community Strategist, own reporting formats, and iterate delivery to drive impact.

Qualifications

Strong editorial and narrative instinct to synthesize qualitative signal into concise, actionable intelligence for decisions.
Video production using Descript or similar tools for editing and storytelling.
Operational strategy: evaluate processes, measure effectiveness, and iterate to improve systems.
Stakeholder management: build cross-functional relationships and present to leadership.
High-volume project coordination: triage, prioritize, manage multiple workstreams.
Comfort with ambiguity and rapid learning to adapt and grow.
Experience with SMB ecosystem and advertising products is preferred.
Experience with community platforms or CRM tools (e.g., Salesforce) a plus.

Responsibilities

Own editorial strategy, narrative direction, and end-to-end production of Community Intelligence Reports (monthly IN-series).
Produce VibeCheck reports and support Pulse reports (customer sentiment tracking).
Present intelligence findings to cross-functional leadership audiences (product reviews, planning sessions).
Partner with Operations & Insights lead and Community Strategist; prioritize topics for deep dives vs. general prompts.
Direct storytelling for listening session highlights and package for leadership audiences.
Produce video content end-to-end using Descript; develop Customer Story Library (written, video, audio).
Package customer voice assets for leadership briefings and reviews; iterate formats based on feedback.
Manage listening session production and logistics; coordinate invitations and trackers.
Coordinate activation triage and partner coordination; improve intake system for efficiency.
Contribute to Center of Excellence workstreams (monthly intelligence brief, insight-to-action tracking).
Build relationships with cross-functional stakeholders (PMM, BPM, Product, Sales Enablement).
Identify opportunities to connect customer intelligence to teams and decisions.