Global SMB Ops & CRM Strategy Lead

Spectraforce Technologies; Cupertino (CA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Spectraforce Technologies is seeking an SMB Operations Program Manager in Cupertino to own critical SMB programs and drive CRM strategy across global teams. You will define long-term SMB strategy, prioritize features, and execute improvements with strong stakeholder alignment.

You will analyze CRM data, synthesize market insights, and craft communications to help field teams adopt new processes while coordinating across product, engineering, logistics, and sales functions.

Qualifications

• 5+ years in program management, strategic operations, or consulting roles focused on execution and process improvement.
• Proven success launching complex, cross-functional programs with multiple stakeholders.
• Experience influencing product or systems roadmaps via data-driven recommendations and business cases.
• Strong analytical skills with ability to build metrics and reporting for decisions.
• Track record identifying inefficiencies and implementing scalable solutions across distributed teams.
• Excellent written communication translating complex processes for field teams and leadership.

Responsibilities

• Collaborate with Product, Engineering, Logistics, Supply, Fraud, and Product Marketing to streamline cross-functional processes.
• Synthesize research and market data into an SMB strategy diagnosing performance gaps and ROI projections.
• Drive CRM strategy and roadmap influence; analyze CRM usage and lead adoption initiatives (e.g., Salesforce migration).
• Execute improvement projects and coordinate cross-functional initiatives with change management.
• Communicate program launches to field teams with clear updates on processes and system changes.

Skills

Program management

Cross-functional collaboration

CRM strategy

Data-driven decisions

Process improvement

Written communication

Sales operations

CRM adoption

Roadmap influence

Education

BA/BS or equivalent

Job description

Spectraforce Technologies is seeking an SMB Operations Program Manager in Cupertino to own critical SMB programs and drive CRM strategy across global teams. You will define long-term SMB strategy, prioritize features, and execute improvements with strong stakeholder alignment.

You will analyze CRM data, synthesize market insights, and craft communications to help field teams adopt new processes while coordinating across product, engineering, logistics, and sales functions.