Remote SMB Customer Success Manager — AI-Powered Growth

Balto; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Balto is seeking an SMB Customer Success Manager to own a portfolio of 60 SMB accounts totaling about $1.5M in book of business. This fully remote role focuses on renewals, expansion, adoption, and delivering measurable ROI through AI-driven engagement.

You will manage check-ins, business reviews, and automated plays, using AI tools to personalize outreach while maintaining your voice. Balto emphasizes relationships and scalable programs.

Qualifications

• 3+ years in Customer Success, Account Management, or similar role.
• Experience managing SMB or mid-market relationships in a tech environment.
• Strong written and verbal communication; organized and proactive.

Responsibilities

• Own renewals and expansion across your portfolio.
• Lead ongoing customer communications, reviews, and check-ins, with scalable outreach.
• Use AI to draft and personalize customer engagements while keeping your voice.
• Identify opportunities to increase product adoption and measure ROI.

Skills

Account Management

Relationship Building

Communication

Time Management

AI Tools

Problem Solving

Portfolio Management

Tools

ChurnZero

Gainsight

Excel

Claude

ChatGPT

Job description

Balto is seeking an SMB Customer Success Manager to own a portfolio of 60 SMB accounts totaling about $1.5M in book of business. This fully remote role focuses on renewals, expansion, adoption, and delivering measurable ROI through AI-driven engagement.

You will manage check-ins, business reviews, and automated plays, using AI tools to personalize outreach while maintaining your voice. Balto emphasizes relationships and scalable programs.