Remote SMB Customer Success Manager

Xplor Education; Atlanta (GA); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

12 weeks parental leave

Volunteer days off

Diversity & Inclusion programs

Mental health support

Job summary

Xplor is seeking a Customer Success Manager to support our SMB clients in the Fitness and Wellbeing vertical. You will manage 1–3 location accounts, drive renewals and upsell opportunities, and execute adoption campaigns that accelerate time to value while maintaining high customer satisfaction.

You’ll work with cross‑functional teams to ensure successful onboarding, ongoing training, and long-term retention, while acting as a trusted advisor to executives and stakeholders.

Qualifications

• 1-2 years in Account Management or Customer Success; SaaS experience preferred.
• Experience handling many accounts and 1:many campaigns.
• Skilled at negotiating contract terms and pricing objections for renewals/upsell.
• Proficient with CRM apps and MS Office (Teams, Excel, PowerPoint, Word, Outlook).
• Experience in the fitness industry is a plus; familiarity with Mariana Tek and Xplor Growth is beneficial.

Responsibilities

• Manage a portfolio of SMB accounts (1–3 locations) focusing on retention and growth.
• Lead the full sales cycle for renewals, upsells, and value-added services.
• Run scalable nurture campaigns to boost product adoption and value realization.
• Serve as product expert for Xplor MarianaTek; drive adoption and manage change.
• Identify issues, document challenges, and coordinate with teams to resolve.

Skills

Account Management

Customer Success

Negotiation

CRM Proficiency

Relationship Building

Education

BA/BS Degree

Tools

CRM software

Microsoft Office

Mariana Tek

Xplor Growth

Job description

Xplor is seeking a Customer Success Manager to support our SMB clients in the Fitness and Wellbeing vertical. You will manage 1–3 location accounts, drive renewals and upsell opportunities, and execute adoption campaigns that accelerate time to value while maintaining high customer satisfaction.

You’ll work with cross‑functional teams to ensure successful onboarding, ongoing training, and long-term retention, while acting as a trusted advisor to executives and stakeholders.