Strategic SMB Customer Success Manager: Growth & Adoption

Prokeep; United States; Remote; USD 85,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

Equity Package

Flexible PTO

Education stipend

Job summary

Prokeep is seeking an SMB Customer Success Manager to join our North America team and help distributors maximize value from our platform. You will own onboarding, adoption, retention, renewals, and expansion for a portfolio of SMB accounts, collaborating with sales, product, and support to deliver measurable ROI.

The ideal candidate has 2+ years in customer success with SMBs, strong relationship-building skills, and a passion for fast-paced, remote-friendly environments in the wholesale

Qualifications

• 2+ years of Customer Success experience with SMB organizations in a SaaS, construction, distribution, or technology organization.
• Experience managing a book of business with SMB locations across the country.
• Experience working in construction or wholesale distribution is a plus.
• Skilled at developing relationships with key decision-makers.
• Demonstrated ability and desire to serve customers and expand existing business.
• Strong knowledge of the customer journey from onboarding to expansion.
• Excellent communication across all levels, including C-suite.
• Highly organized and able to work under pressure in a fast-paced environment.

Responsibilities

• Develop and execute strategic success plans with objectives, milestones, and metrics.
• Proactively drive product adoption, usage, and value realization for your book of business.
• Monitor account health, identify risks, and take actions to mitigate churn.
• Forecast renewals and provide visibility on ARR trends to management.
• Conduct regular Business Reviews to discuss performance and expansion opportunities.
• Manage relationships to ensure customers achieve desired outcomes using Prokeep.
• Collaborate with sales, product, and support for seamless SMB account support.
• Serve as a product and industry expert, offering insights to customers.

Skills

Communication

Relationship-building

Account management

Presentation skills

Problem solving

Time management

Remote collaboration

Job description

Prokeep is seeking an SMB Customer Success Manager to join our North America team and help distributors maximize value from our platform. You will own onboarding, adoption, retention, renewals, and expansion for a portfolio of SMB accounts, collaborating with sales, product, and support to deliver measurable ROI.

The ideal candidate has 2+ years in customer success with SMBs, strong relationship-building skills, and a passion for fast-paced, remote-friendly environments in the wholesale