Remote SMB F&B Account Growth Manager

Block; San Francisco (CA); On-site; USD 135,000 - 203,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Job summary

Block is hiring an Account Manager for SMB Food & Beverage, focused on building strong partnerships with diverse business owners and helping them maximize value from Square tools. You will tailor solutions, drive product adoption, and expand relationships by delivering measurable outcomes.

You will collaborate with Sales, Support and Product teams to ensure a seamless experience and ongoing growth. Prior experience in F&B is preferred, and a passion for technology-driven small business success

Qualifications

• 3+ years of experience in sales, account management or related field.
• Proven track record closing sales and building client relationships.
• Experience managing a pipeline to meet revenue targets.
• Excellent organizational, analytical, written, and verbal communication skills.
• Passion for how new technologies can help SMBs.
• Track record delivering measurable outcomes and trusted advisor to clients.
• Experience in Food & Beverage industry preferred.

Responsibilities

• Own, retain, and grow a portfolio of SMB Food & Beverage merchants, helping them thrive through tailored adoption of Square tools.
• Drive expansion through product adoption, upselling, and value-based recommendations.
• Act as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products.
• Balance proactive outreach, retention activities, and growth opportunities through strong organisation and time management.
• Work with our Sales, Support and Product teams to ensure customers have the best possible experience across all aspects of Square

Skills

Sales

Account management

Pipeline management

Customer relationships

Communication

Job description

Block is hiring an Account Manager for SMB Food & Beverage, focused on building strong partnerships with diverse business owners and helping them maximize value from Square tools. You will tailor solutions, drive product adoption, and expand relationships by delivering measurable outcomes.

You will collaborate with Sales, Support and Product teams to ensure a seamless experience and ongoing growth. Prior experience in F&B is preferred, and a passion for technology-driven small business success