Senior Enterprise Account Manager

Square; United States; On-site; USD 119,520 - 216,000; Full time

Job summary

A leading payment platform is seeking a Strategic Account Manager to oversee relationships with major Food & Beverage clients. The role involves managing account strategy, executing initiatives to promote growth, and collaborating with various internal teams. Candidates should have a strong background in account management with experience in enterprise sales. This full-time position offers a competitive salary based on geographic location, with compensation ranging from $119,520 to $216,000 USD.

Qualifications

• 5 years of experience in account management, enterprise sales, consulting, or related fields.
• Proven track record of achieving growth and financial goals.
• Ability to engage with C-level executives.

Responsibilities

• Manage relationships with key Food & Beverage clients.
• Develop and execute strategic account plans.
• Lead cross-functional initiatives to support customer needs.

Skills

Account management

Enterprise sales

Cross-functional collaboration

Strategic thinking

Communication

Negotiation

Job description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. We expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy‑now, pay‑later functionality, book appointments, engage loyal buyers, and hire and pay staff. We embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place, thereby giving sellers the next‑generation tools they need to compete at scale.

The Role

The Enterprise Account Management team is responsible for Square’s most impactful, high‑GPV sellers across industries. As a Strategic Account Director, you will shape how Square delivers value to large multi‑location food and beverage organizations, including franchises, restaurant groups, and hospitality brands. You will partner cross‑functionally to protect and grow these relationships, working with Sales, Product, Engineering, Operations, and senior client stakeholders.

We are looking for a Strategic Account Manager to lead account strategy and execution for some of Square’s largest Food & Beverage sellers. You will grow and protect Gross Processing Volume (GPV), expanding Square’s footprint across multiple product lines, and developing long‑term strategic partnerships.

You will operate as the quarterback of the account, leading strategic conversations with executive stakeholders (internally and externally), identifying expansion opportunities, and driving initiatives that align to both client goals and Square’s business outcomes. You will also serve as a mentor and resource to peers across the Account Management team and help set best practices for enterprise client engagement.

You Will

• Own and drive the full post‑sale relationship with a portfolio of Square’s largest Food & Beverage sellers, with a focus on strategic retention and growth
• Develop and execute account plans that align Square’s solutions to the evolving needs of each business
• Build long‑term partnerships with client executive teams and key decision‑makers across operations, finance, and technology
• Independently lead cross‑functional internal initiatives in partnership with Product, Engineering, Legal, Sales, and Professional Services to support customer needs and innovation opportunities
• Deliver recurring Business Reviews to showcase performance, discuss growth strategies, and reinforce strategic alignment
• Identify and close upsell, cross‑sell, and product expansion opportunities within existing accounts
• Mentor and coach peers within the broader Strategic Account Management team by sharing best practices, playbooks, and client insights
• Be a thought partner to Square’s executive leadership team, providing feedback and trends to influence roadmap, pricing, packaging, and market positioning
• Represent Square externally with confidence, clarity, and a strong understanding of the Food & Beverage landscape

You Have

• 5 or more years of experience in account management, enterprise sales, consulting, partnerships, or solution engineering, preferably with a technical SaaS or payments platform
• Proven track record owning a high‑value book of business and achieving or exceeding growth, margin, or volume goals
• Executive presence and the ability to lead strategic conversations with C‑level leaders
• Experience working cross‑functionally with Product, Engineering, Legal, and other internal teams to solve complex customer challenges
• High business acumen and financial literacy, with experience negotiating commercial terms and partnering on strategic deals
• A passion for the Food & Beverage industry and an understanding of its operational and growth complexities
• Excellent communication and presentation skills, both internally and externally
• Comfort navigating ambiguity, driving strategic change, and working autonomously in a fast‑paced environment
• A collaborative, low‑ego mindset and a strong sense of ownership

Compensation

Block takes a market‑based approach to pay, which may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost‑of‑labor index for that geographic area.

Zone A: $144,000 – $216,000 USD

Zone B: $133,920 – $200,960 USD

Zone C: $126,720 – $190,080 USD

Zone D: $119,520 – $179,360 USD

Amounts listed above include target variable compensation.

Equal Opportunity

Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests confidentially.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact

[e-mail] for hiring practice or data usage questions.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development