Remote Smart Home Support Engineer

LATAM; United States; Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Fully remote

MacBook provided

Career growth

Flexible schedule

Job summary

LATAM is seeking a Tier 1 Technology Specialist to transform technical frustration into resolution. This fully remote role uses empathy and expert troubleshooting to restore client peace of mind while guiding homeowners through smart-home solutions.

You will triage remotely, document diagnostics meticulously, and provide creative workarounds or permanent fixes while maintaining data integrity and privacy. Strong communication and ownership drive success.

Qualifications

• Technical empathy with basic AV systems.
• Clear communication translating geek-speak into plain English.
• Ownership of outcomes and accountability beyond tickets.
• Relentless curiosity and fast learning of new tech.
• Strong attention to detail and accuracy.

Responsibilities

• Provide instant triage and remote support for smart-home systems.
• Bridge complex technologies with homeowners in plain language.
• Meticulously document the diagnostic story for field teams.
• Evaluate situations to provide creative workarounds or permanent fixes when needed.
• Protect end-user privacy and maintain data integrity in all steps.

Skills

Technical empathy

Clear communication

Solution ownership

Relentless curiosity

Attention to detail

Job description

LATAM is seeking a Tier 1 Technology Specialist to transform technical frustration into resolution. This fully remote role uses empathy and expert troubleshooting to restore client peace of mind while guiding homeowners through smart-home solutions.

You will triage remotely, document diagnostics meticulously, and provide creative workarounds or permanent fixes while maintaining data integrity and privacy. Strong communication and ownership drive success.