Remote Sleep Therapy Inbound Support Specialist

Rotech Healthcare Inc.; United States; Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Insurance coverage

401(k) plan

Employee discounts

Job summary

Rotech Healthcare Inc. in Murray, Kentucky, is seeking a Sleep Therapy Inbound Customer Service Representative to handle CPAP resupply inquiries. You will verify patient data, guide product selection, and provide basic sleep coaching and maintenance education.

The role includes first-line support for CPAP supplies, with pay starting at $15.50 per hour plus a monthly bonus program. Work hours are Mon-Fri 8:30am-5pm, with potential to work from home after in-office training and management approval.

Qualifications

• High school diploma or GED required.
• Experience with medical equipment, preferred.
• Experience with medical billing practices and of billing reimbursement, preferred.
• Experience in medical field and administrative record management, preferred.
• One year of related work experience, preferred.
• Medical terminology, preferred.

Responsibilities

• Acts as patient advocate to resolve questions or concerns
• Collects patient, source information and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by the company
• Identifies and resolves problems in a timely manner
• Makes outbound calls as needed to collect patient data
• Manages all aspects of initial intake via high volume inbound phone calls
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies

Skills

English communication

Multitasking

Attention to detail

Problem solving

Time management

Teamwork

Education

High school diploma

Tools

Outlook

Word

Excel

Job description

Rotech Healthcare Inc. in Murray, Kentucky, is seeking a Sleep Therapy Inbound Customer Service Representative to handle CPAP resupply inquiries. You will verify patient data, guide product selection, and provide basic sleep coaching and maintenance education.

The role includes first-line support for CPAP supplies, with pay starting at $15.50 per hour plus a monthly bonus program. Work hours are Mon-Fri 8:30am-5pm, with potential to work from home after in-office training and management approval.