Technical Customer Experience Specialist (Remote)

Remote Jobs; Cleveland (OH); Remote; USD 44,000 - 52,000; Full time

Job summary

Beacon Biosignals is searching for a customer‑focused technical support specialist to join our fully remote Beacon Customer Experience team. You will assist healthcare professionals, sleep laboratories, and IT teams, addressing issues from basic account questions to advanced software and device troubleshooting.

The role emphasizes ownership, clear communication, and collaborative problem solving in a fast-paced environment.

Qualifications

• 3+ years in professional technical support, including direct customer interactions.
• Experience troubleshooting software, hardware, and customer computing environments.
• Strong written and verbal communication in a healthcare context.

Responsibilities

• Serve as a highly responsive point of contact across multiple channels.
• Own issues from initial contact through resolution when possible.
• Independently troubleshoot Beacon software, devices, and customer environments.
• Translate technical information for nontechnical users and teams.

Skills

Customer-facing support

Technical troubleshooting

Excellent communication

Education

Bachelor's degree in IT/CS/Health Tech

Tools

SQL

CRM platforms

Windows environments

Job description

Beacon Biosignals is searching for a customer‑focused technical support specialist to join our fully remote Beacon Customer Experience team. You will assist healthcare professionals, sleep laboratories, and IT teams, addressing issues from basic account questions to advanced software and device troubleshooting.

The role emphasizes ownership, clear communication, and collaborative problem solving in a fast-paced environment.