Remote HealthTech Customer Experience Specialist

BeaconBiosignals; United States; Remote; USD 40,000 - 54,000; Full time

Job summary

Beacon Biosignals is seeking a Customer Experience Specialist to join its Customer Experience team. This fully remote role supports healthcare professionals, sleep laboratories, and medical practices, handling frontline inquiries and advanced troubleshooting across Beacon software, devices, and customer environments.

You will own issues from initial contact to resolution where possible, document findings, escalate when needed, and collaborate with Product, Engineering, and Sales to improve user

Qualifications

• 3+ years of professional experience, including at least 2 years providing direct technical support to external customers, healthcare users, or end users.
• Demonstrated technical troubleshooting experience involving software, hardware, connected devices, Windows environments, or customer computing environments.
• Working knowledge of SQL, including the ability to construct and execute queries to investigate data, customer issues, or application behavior.
• Exceptional customer-facing communication skills, including the ability to communicate professionally with both technical and nontechnical audiences.

Responsibilities

• Serve as a highly responsive and professional point of contact for customers through phone, ticket, email, virtual meetings, and other support channels.
• Provide reliable coverage in a high-volume customer support environment, balancing responsiveness with thoughtful investigation, ownership, and resolution.
• Take ownership of customer issues from initial contact through resolution whenever possible, including both frontline support and technically complex problems.
• Independently troubleshoot Beacon software, medical devices, user accounts, customer workflows, and customer computing environments.
• Work confidently and professionally with customer IT teams to investigate technical barriers and move issues toward resolution.
• Translate effectively between customers and technical teams, explaining technical concepts clearly to nontechnical users while accurately representing customer workflows and operational impact internally.

Skills

Customer support

Technical troubleshooting

SQL queries

Windows environments

Communication skills

Remote work

Tools

CRM systems

Ticketing platforms

SaaS platforms

Healthcare IT systems

Job description

Beacon Biosignals is seeking a Customer Experience Specialist to join its Customer Experience team. This fully remote role supports healthcare professionals, sleep laboratories, and medical practices, handling frontline inquiries and advanced troubleshooting across Beacon software, devices, and customer environments.

You will own issues from initial contact to resolution where possible, document findings, escalate when needed, and collaborate with Product, Engineering, and Sales to improve user