Remote Site Reliability Engineer — 24/7 Incident Response

Storyteller

United States

Remote

USD 32,884 - 40,191

Full time

14 days+
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Job summary

Storyteller is a high-growth B2B SaaS platform used by leading global brands. We are hiring two Site Reliability / Production Engineers to be the first responders for live incidents, working with Support to assess impact and drive safe, rapid fixes.

This fully remote contractor role requires UK-time coverage and collaboration with product teams; you will improve observability, runbooks, and automation while ensuring customer outcomes remain healthy.

Qualifications

  • Proactive ownership of ambiguous live problems with evidence-based decisions.
  • Ability to separate customer impact from symptoms and choose safe actions.
  • Comfort exploring unfamiliar systems via logs, APIs, data and CLI tools.

Responsibilities

  • Respond to live incidents by assessing impact, severity and system state.
  • Investigate with logs, metrics, traces, deployments, databases and code.
  • Use AI to assist triage while validating conclusions against evidence.
  • Apply proportionate mitigation, rollback, repair or bounded fixes.
  • Verify customer outcomes, not just alert clearance.
  • Maintain clear ownership and provide technical facts for customer communication.
  • Join customer conversations when useful.

Skills

Agency ownership
Operational judgment
Technical aptitude
AI-native execution
Accuracy and validation
Systems thinking
Coordination and communication
Curiosity and resilience

Job description

Storyteller is a high-growth B2B SaaS platform used by leading global brands. We are hiring two Site Reliability / Production Engineers to be the first responders for live incidents, working with Support to assess impact and drive safe, rapid fixes.

This fully remote contractor role requires UK-time coverage and collaboration with product teams; you will improve observability, runbooks, and automation while ensuring customer outcomes remain healthy.

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