Remote Site Reliability Engineer — 24/7 Incident Response

Storyteller; United States; Remote; USD 32,884 - 40,191; Full time

Job summary

Storyteller is a high-growth B2B SaaS platform used by leading global brands. We are hiring two Site Reliability / Production Engineers to be the first responders for live incidents, working with Support to assess impact and drive safe, rapid fixes.

This fully remote contractor role requires UK-time coverage and collaboration with product teams; you will improve observability, runbooks, and automation while ensuring customer outcomes remain healthy.

Qualifications

• Proactive ownership of ambiguous live problems with evidence-based decisions.
• Ability to separate customer impact from symptoms and choose safe actions.
• Comfort exploring unfamiliar systems via logs, APIs, data and CLI tools.

Responsibilities

• Respond to live incidents by assessing impact, severity and system state.
• Investigate with logs, metrics, traces, deployments, databases and code.
• Use AI to assist triage while validating conclusions against evidence.
• Apply proportionate mitigation, rollback, repair or bounded fixes.
• Verify customer outcomes, not just alert clearance.
• Maintain clear ownership and provide technical facts for customer communication.
• Join customer conversations when useful.

Skills

Agency ownership

Operational judgment

Technical aptitude

AI-native execution

Accuracy and validation

Systems thinking

Coordination and communication

Curiosity and resilience

Job description

Storyteller is a high-growth B2B SaaS platform used by leading global brands. We are hiring two Site Reliability / Production Engineers to be the first responders for live incidents, working with Support to assess impact and drive safe, rapid fixes.

This fully remote contractor role requires UK-time coverage and collaboration with product teams; you will improve observability, runbooks, and automation while ensuring customer outcomes remain healthy.