Remote Shipment Inquiry Specialist - Full-Time

HRS Talent Solutions; Mesa (AZ); Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Remote work

Quiet home office

Job summary

HRS Talent Solutions is seeking a Shipment Inquiry Representative for a full-time remote customer service role. You will review shipment questions, map inquiries to parcels, and explain carrier milestones while protecting privacy and ensuring accurate records.

The role emphasizes precise communication, routing exceptions when needed, and maintaining documentation in the private system. Training is provided, and hours are to be confirmed by the employer.

Qualifications

• Experience in customer service or office administration is helpful; training provided.

Responsibilities

• Review assigned online shipment questions.
• Match the customer inquiry to the correct parcel.
• Check current approved carrier milestones.
• Explain label, transit, and delivered states accurately.
• Route damage or missing-delivery reports.
• Record a promised follow-up and owner.
• Protect address and order information.

Job description

HRS Talent Solutions is seeking a Shipment Inquiry Representative for a full-time remote customer service role. You will review shipment questions, map inquiries to parcels, and explain carrier milestones while protecting privacy and ensuring accurate records.

The role emphasizes precise communication, routing exceptions when needed, and maintaining documentation in the private system. Training is provided, and hours are to be confirmed by the employer.