Remote SharePoint & Power Platform Support Engineer

Collins Aerospace

Santa Isabel (PR)

Remote

USD 70,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Healthcare benefits

Flexible work schedules

Educational assistance

Parental leave

Backup care

Job summary

RTX Enterprise Services in Puerto Rico is seeking a remote IT specialist to support SharePoint Online, OneDrive, Power Apps, and Power Automate. You will provide technical guidance, create documentation, and host knowledge-sharing sessions to promote best practices and user adoption.

The role involves monitoring incidents, coordinating with various IT teams, and ensuring service availability, including on-call coverage. Prior experience with Microsoft Teams and Entra ID is required.

Qualifications

University degree or equivalent experience with minimum 2 years of related work.
Experience troubleshooting and supporting SharePoint Online and OneDrive in an enterprise environment.
Experience building, configuring, troubleshooting, and maintaining Power Apps and Power Automate flows.
Experience working with Microsoft Teams and Azure Active Directory (Entra ID).

Responsibilities

Troubleshoot and resolve issues related to SharePoint Online, OneDrive, Power Apps, Power Automate, and Copilot.
Provide technical guidance and assistance to users and create/update support docs.
Host office hours and knowledge-sharing sessions to promote best practices and adoption.
Monitor ticket queues and respond to incidents in a timely manner.
Coordinate with Digital Technology teams to troubleshoot complex issues and recommend solutions.
Build, configure, troubleshoot, and maintain SharePoint Online sites and Power Automate flows.
Work with Microsoft Support to resolve escalated issues.