SharePoint Online Support Engineer (Puerto Rico)

RTX; Oregon; Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Parental leave

Flexible work schedules

Educational assistance

Backup care

Recognition programs

Job summary

RTX in the United States is seeking an experienced SharePoint/Power Platform SME for the Enterprise Services team. You will troubleshoot SharePoint Online, OneDrive, Power Apps, and Power Automate, create knowledge bases, host knowledge-sharing sessions, and coordinate with Architecture, Network, and Identity teams.

The role includes on-call rotation and weekend coverage, with English-written work instructions for daily activities.

Qualifications

• Bachelor's degree or equivalent experience with 2+ years in related work.
• Experience troubleshooting SharePoint Online and OneDrive in enterprise environments.
• Experience building and maintaining Power Apps and Power Automate flows.
• Experience working with Microsoft Teams.
• Experience with Microsoft Entra ID (Azure) identity troubleshooting.

Responsibilities

• Troubleshoot and resolve issues related to SharePoint Online, OneDrive, Power Apps, Power Automate, and Copilot.
• Provide technical guidance and create/update support documentation and knowledge bases.
• Host office hours and knowledge-sharing sessions for advanced troubleshooting and user adoption.
• Monitor ticket queues and respond to incidents in a timely manner.
• Coordinate with Digital Technology teams to troubleshoot complex issues and recommend solutions.
• Build, configure, and maintain SharePoint Online sites, Power Apps, and Power Automate flows.
• Work with Microsoft Support to resolve escalated issues and service degradations.
• Participate in rotational on-call support and weekend coverage.

Skills

SharePoint Online troubleshooting

OneDrive troubleshooting

Power Apps troubleshooting

Power Automate flows

Microsoft Teams

Azure Entra ID / identity

Copilot usage

ServiceNow

JavaScript / SPFx basics

PowerShell scripting

Education

University Degree or equivalent experience

Advanced Degree in related field

Tools

SharePoint Online

OneDrive

Power Apps

Power Automate

Microsoft Teams

Azure Entra ID

Copilot

ServiceNow

SPFx

Job description

Date Posted: 2026-10-23Country: United States of AmericaLocation: US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1Position Role Type: RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance: None/Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:RTX, Enterprise Services, Digital Experience & Collaboration organization is a recognized leader in the delivery and sustainment of enterprise-level services. DEC collaborates with our business and functional partners to enable program and team collaboration through a variety of tools and platforms, driving business value through innovative solutions and service excellence.

What You Will Do

• Troubleshoot and resolve issues related to SharePoint Online, OneDrive, Power Apps, Power Automate, and Copilot.
• Provide technical guidance and assistance to users, and create or update support documentation, including how-to guides and knowledge base articles.
• Host office hours and knowledge-sharing sessions to provide advanced troubleshooting assistance, promote best practices, and support user adoption.
• Monitor SharePoint Online, OneDrive, and Copilot ticket queues and respond to incidents and service requests in a timely manner.
• Manage ServiceNow incidents, escalations, and knowledge base articles, and serve as a lead technical SME for Tier 3+ issue.
• Coordinate with Digital Technology teams, including Architecture, Network, and Identity, to troubleshoot complex issues and recommend solutions.
• Build, configure, customize, troubleshoot, and maintain SharePoint Online sites, Power Apps, and Power Automate flows.
• Work with Microsoft Support to investigate and resolve escalated issues, including service degradation and product-related incidents.
• Participate in rotational on-call support and scheduled weekend coverage, including Saturdays and Sundays, to support critical incidents and maintain service availability.
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

• University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
• Experience troubleshooting and supporting SharePoint Online and OneDrive in an enterprise environment.
• Experience building, configuring, troubleshooting, and maintaining Power Apps and Power Automate flows.
• Experience working with Microsoft Teams.
• Experience with Microsoft Entra ID (Azure), including identity and access troubleshooting.

Qualifications We Prefer

• Familiarity with AIP (Azure Information Protection), Purview, file labeling, DLP, and encryption.
• Microsoft GCC High experience.
• Client-side development: JavaScript, HTML, CSS, and frameworks like React or SPFx.
• Experience with Microsoft Copilot and ServiceNow.
• PowerShell scripting experience.
• ShareGate migration experience.
• Experience working with M365 architecture and administration.

What We Offer

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Location

This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Remote Instruction

Please consider the following role type definition as you apply for this role: Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

Equal Opportunity

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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