Remote SharePoint Online Support Engineer

RTX

Santa Isabel (PR)

Remote

USD 90,000 - 140,000

Full time

11 days ago

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Benefits offered by this job

Parental leave

Flexible work schedules

Achievement awards

Educational assistance

Backup care

Job summary

RTX Enterprise Services is seeking a remote SharePoint/Power Platform specialist to troubleshoot and support SharePoint Online, OneDrive, Power Apps, and Power Automate for enterprise users. You will collaborate with Digital Technology teams, create knowledge resources, and participate in on-call coverage to maintain service availability.

You will lead with technical guidance, document solutions, and help drive user adoption through knowledge sharing.

Qualifications

University degree or equivalent with minimum 2 years of relevant experience, or an advanced degree with 1 year experience.
Experience troubleshooting and supporting SharePoint Online and OneDrive in an enterprise environment.
Experience building, configuring, troubleshooting, and maintaining Power Apps and Power Automate flows.
Experience working with Microsoft Teams.
Experience with Microsoft Entra ID (Azure), including identity and access troubleshooting.

Responsibilities

Troubleshoot and resolve issues related to SharePoint Online, OneDrive, Power Apps, Power Automate, and Copilot.
Provide technical guidance and assistance to users, and create or update support documentation, including how-to guides and knowledge base articles.
Host office hours and knowledge-sharing sessions to provide advanced troubleshooting assistance, promote best practices, and support user adoption.
Monitor SharePoint Online, OneDrive, and Copilot ticket queues and respond to incidents and service requests in a timely manner.
Manage ServiceNow incidents, escalations, and knowledge base articles, and serve as a lead technical SME for Tier 3+ issue.
Coordinate with Digital Technology teams, including Architecture, Network, and Identity, to troubleshoot complex issues and recommend solutions.
Build, configure, customize, troubleshoot, and maintain SharePoint Online sites, Power Apps, and Power Automate flows.
Work with Microsoft Support to investigate and resolve escalated issues, including service degradation and product-related incidents.
Participate in rotational on-call support and scheduled weekend coverage, including Saturdays and Sundays, to support critical incidents and maintain service availability.