SharePoint Online Support Engineer (Puerto Rico)

Collins Aerospace; Santa Isabel (PR); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare benefits

Flexible work schedules

Educational assistance

Parental leave

Backup care

Job summary

RTX Enterprise Services in Puerto Rico is seeking a remote IT specialist to support SharePoint Online, OneDrive, Power Apps, and Power Automate. You will provide technical guidance, create documentation, and host knowledge-sharing sessions to promote best practices and user adoption.

The role involves monitoring incidents, coordinating with various IT teams, and ensuring service availability, including on-call coverage. Prior experience with Microsoft Teams and Entra ID is required.

Qualifications

• University degree or equivalent experience with minimum 2 years of related work.
• Experience troubleshooting and supporting SharePoint Online and OneDrive in an enterprise environment.
• Experience building, configuring, troubleshooting, and maintaining Power Apps and Power Automate flows.
• Experience working with Microsoft Teams and Azure Active Directory (Entra ID).

Responsibilities

• Troubleshoot and resolve issues related to SharePoint Online, OneDrive, Power Apps, Power Automate, and Copilot.
• Provide technical guidance and assistance to users and create/update support docs.
• Host office hours and knowledge-sharing sessions to promote best practices and adoption.
• Monitor ticket queues and respond to incidents in a timely manner.
• Coordinate with Digital Technology teams to troubleshoot complex issues and recommend solutions.
• Build, configure, troubleshoot, and maintain SharePoint Online sites and Power Automate flows.
• Work with Microsoft Support to resolve escalated issues.

Skills

Troubleshooting

Enterprise support

Communication

Knowledge sharing

On-call readiness

Education

Bachelor's degree or equivalent

2+ years enterprise IT experience

Tools

SharePoint Online

OneDrive

Power Apps

Power Automate

Copilot

Microsoft Teams

Microsoft Entra ID (Azure)

PowerShell

Job description

Date Posted: 2026-10-23

Country: United States of America

Location: US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Position Role Type: Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance: None/Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

RTX, Enterprise Services, Digital Experience & Collaboration organization is a recognized leader in the delivery and sustainment of enterprise-level services. DEC collaborates with our business and functional partners to enable program and team collaboration through a variety of tools and platforms, driving business value through innovative solutions and service excellence.

What You Will Do

• Troubleshoot and resolve issues related to SharePoint Online, OneDrive, Power Apps, Power Automate, and Copilot.
• Provide technical guidance and assistance to users, and create or update support documentation, including how-to guides and knowledge base articles.
• Host office hours and knowledge-sharing sessions to provide advanced troubleshooting assistance, promote best practices, and support user adoption.
• Monitor SharePoint Online, OneDrive, and Copilot ticket queues and respond to incidents and service requests in a timely manner.
• Manage ServiceNow incidents, escalations, and knowledge base articles, and serve as a lead technical SME for Tier 3+ issue.
• Coordinate with Digital Technology teams, including Architecture, Network, and Identity, to troubleshoot complex issues and recommend solutions.
• Build, configure, customize, troubleshoot, and maintain SharePoint Online sites, Power Apps, and Power Automate flows.
• Work with Microsoft Support to investigate and resolve escalated issues, including service degradation and product-related incidents.
• Participate in rotational on-call support and scheduled weekend coverage, including Saturdays and Sundays, to support critical incidents and maintain service availability.
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

• University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
• Experience troubleshooting and supporting SharePoint Online and OneDrive in an enterprise environment.
• Experience building, configuring, troubleshooting, and maintaining Power Apps and Power Automate flows.
• Experience working with Microsoft Teams.
• Experience with Microsoft Entra ID (Azure), including identity and access troubleshooting.

Qualifications We Prefer

• Familiarity with AIP (Azure Information Protection), Purview, file labeling, DLP, and encryption
• Microsoft GCC High experience
• Client-side development: JavaScript, HTML, CSS, and frameworks like React or SPFx
• Experience with Microsoft Copilot and ServiceNow.
• PowerShell scripting experience.
• ShareGate migration experience.
• Experience working with M365 architecture and administration.

What We Offer

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Location

This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Remote

This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

link to read the Policy and Terms