Remote Servicing QC Analyst - Audit & Data Coordination

Firstsource; Oregon; Hybrid; USD 25,000 - 44,000; Full time

Job summary

Firstsource is seeking a Servicing Quality Control Administrative Analyst to provide operational support for the Servicing QC department. The role acts as a key client contact, ensuring accuracy and efficiency in QC processes, completing audits, and maintaining detailed documentation.

The position includes auditing and reporting duties, liaison with clients, and ongoing coordination with management to meet SLAs, with responsibilities spanning data management, billing alignment, and

Qualifications

• Minimum 2 years of experience in administrative support role, with direct mortgage industry exposure.
• Proficient in Microsoft Office products, especially Excel; strong written and verbal communication.
• Ability to work independently and coordinate tasks to maintain workflow within the department.
• Adaptable to changing needs and able to meet deadlines; high attention to detail.

Responsibilities

• Manage and reconcile incoming loan files and data from clients.
• Communicate with auditors and clients about selections, file transfers, loan replacements, and uploading questions.
• Set up audits, contact clients for missing documents, monitor SLAs and audits for completion.

Tools

Microsoft Excel

Microsoft Office

Job description

Firstsource is seeking a Servicing Quality Control Administrative Analyst to provide operational support for the Servicing QC department. The role acts as a key client contact, ensuring accuracy and efficiency in QC processes, completing audits, and maintaining detailed documentation.

The position includes auditing and reporting duties, liaison with clients, and ongoing coordination with management to meet SLAs, with responsibilities spanning data management, billing alignment, and