QC Servicing Analyst

Firstsource; United States; Remote; USD 28,000 - 41,000; Full time

Job summary

Firstsource is seeking a Servicing Quality Control Administrative Analyst to provide operational support to the Servicing QC department. This remote, hourly role involves handling loan files, ensuring accuracy, and maintaining documentation while serving as a client point of contact.

You will reconcile data, audit setups, and monitor SLAs, with duties spanning reporting, billing alignment, and liaison with clients and internal teams.

Qualifications

• Minimum 2 years in administrative support with mortgage industry experience.
• Proficient in Microsoft Office products and Excel with high confidence.
• Ability to work independently and coordinate tasks to maintain workflow.
• Strong written and verbal communication; detail-oriented and deadline-driven.
• Willingness to learn Mortgage Servicing terms and concepts.

Responsibilities

• Manage and reconcile incoming loan files and data from clients.
• Communicate with auditors and clients regarding selections, file transfers, and problem solving.
• Set up audits, contact clients for missing documents, and monitor SLAs and audits.
• Map fields, set criteria in the system, and build sampling spreadsheets for audits.
• Assign reviews within audits to analysts and replace loans as needed.
• Prepare audit reporting within SLAs and verify loan counts match selections.
• Update Servicing Tracker with file, audit, reporting, and billing statuses.
• Ensure billing data aligns with reporting and client statements of work.
• Complete Servicing QC audit reviews on performing and non-performing loans.
• Attend internal and client meetings and assist Management with duties.

Skills

Microsoft Excel

Microsoft Office

Independent work

Deadline management

Written & verbal communication

Attention to detail

Mortgage Servicing terms

Tools

Excel

Job description

SERVICING QUALITY CONTROL ADMINISTRATIVE ANALYST

Hourly, Remote

ROLE SUMMARY

This position is an administrative analyst role providing operational support to the Servicing Quality Control (QC - Servicing) department. This role serves as a key client point of contact, ensures accuracy and efficiency in Servicing QC processes, completes audit reviews, and maintains detailed documentation for the department.

RESPONSIBILITIES

• Manage and reconcile incoming loan files and data delivered from clients.

• Auditor and Client Communication regarding selections, any file transfer problems, loan replacements, assisting client with uploading questions, and problem solving.

• Setup audits, contact clients for any missing documents or data, and assist Team Leader with monitoring SLAs and audits for completion.
  • Audit setup responsibilities include mapping fields & setting criteria in proprietary system, building sampling spreadsheets from client data, and ensuring all audits are set up in accordance with client selections on their respective Statements of Work.
  • Assign reviews within audits to Analysts
  • Replace loans within audits as needed

• Reporting responsibilities include preparing audit reporting within Service Level Agreements, verify reporting contains the same number of loans as were selected for audit setup, load reporting to client dashboard within proprietary system.

• Update the Servicing Tracker multiple times daily with the status of incoming files, current status of audits, reporting status, and billing status.

• Billing responsibilities include ensuring billing data aligns with reporting and Servicing Tracker, ensure that per loan file charge matches on invoice, on system billing template, and charges as listed on client Statements of Work.

• Complete Servicing QC audit reviews on performing and non-performing loans.

• Attend all internal and client meetings as requested

• Assist with all other responsibilities as assigned by Management

REQUIRED QUALIFICATIONS

• Minimum 2 years of experience in administrative support role, with direct experience in the mortgage industry.
• Demonstrated working knowledge of all Microsoft Office Products, with high level confidence in Microsoft Excel
• Ability to work independently and coordinate tasks to keep work flowing within the department
• Adaptable to changing needs and able to meet and exceed deadlines
• Professional, strong written and verbal communication skills
• High attention to detail with the ability to produce high-quality output and work
• Willingness to learn Mortgage Servicing Terms & Concepts

PREFERRED QUALIFICATIONS

• Experience working in the Mortgage Servicing field and/or Mortgage Quality Control industry.

Equal Employment Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.