Remote Services Delivery & Revenue Lead

GE Vernova; Houston (TX); Remote; USD 91,000 - 152,000; Full time

Benefits offered by this job

Relocation Assistance Provided

Discretionary annual bonus

Job summary

GE Vernova is seeking a customer-focused professional to manage pre- and post-contract administration, contract terms, and risk and estimating processes for services and projects. You will act as the main liaison with customers, coordinate with engineering and operations, and ensure profitable execution of service orders.

Role requires 6+ years in services and contract management, willingness to travel up to 30%, and ability to work in a remote US-based environment.

Qualifications

• 6+ years of experience in Services, Sales & Customer Contract Management.
• Willingness and ability to travel up to 30% of the time.

Responsibilities

• Frequently engage and follow up with customers to win services projects and meet growth initiatives.
• Act as customer’s single point of contact and partner with cross-functional leaders to drive actions and provide prompt resolutions to customer issues.
• Work with customer personnel to resolve product issues, maximize plant availability, and maximize purchased services including parts, field service, upgrades and other service offerings.
• Translate customer needs into detailed plans, driving internal execution to meet targets.
• Collaborate with customers to develop long-term plans for success by understanding their organization, assets, potential downtime losses, and installed base.
• Ensure warranty and service obligations are met, including timely delivery, high quality, compliance with contract scope, and expected profitability of the service order.
• Perform customer site visits and/or hold routine calls to build business relationships and upsell services.
• Share lessons learned to increase standardization and efficiencies.

Skills

Services & Contract Management

Travel up to 30%

Education

Bachelor's degree with 6 years experience; or HS diploma with 10 years experience

Job description

GE Vernova is seeking a customer-focused professional to manage pre- and post-contract administration, contract terms, and risk and estimating processes for services and projects. You will act as the main liaison with customers, coordinate with engineering and operations, and ensure profitable execution of service orders.

Role requires 6+ years in services and contract management, willingness to travel up to 30%, and ability to work in a remote US-based environment.