Remote Services Account Leader

IF1855 GE Energy Power Conversion USA Inc.; United States; Remote; USD 91,000 - 152,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan with company‑m͏

Tuition assistance

Paid holidays

Job summary

GE Vernova seeks a seasoned contract management and services sales professional for a remote U.S. based role.

You will engage customers, partner with cross-functional teams, and drive service orders from initial contact to execution, ensuring on-time delivery and profitability. You will translate customer needs into plans, manage risk and claims, and support tender reviews while maintaining strong relationships with clients and internal stakeholders.

Qualifications

• Bachelor's degree from an accredited university or college with 6 years of experience (or a high school diploma / GED with 10 years of experience).
• Minimum of 6 years of experience in Services, Sales & Customer Contract Management.
• Ability and willingness to travel up to 30% of the time.

Responsibilities

• Frequently engage and follow up with customers to win services projects and meet growth initiatives.
• Act as customer’s single point of contact and partner with cross-functional leaders (Engineering, Parts, Services, Projects) to drive the right actions and provide prompt resolutions to customer issues.
• Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services including parts, field service, upgrades and other service offering provided by GE.
• Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets.
• Collaborate with customers to develop long‑term plans for success by understanding the customer’s organization, assets, potential downtime losses, and installed base.
• Ensure warranty and service obligations are met, including; timely delivery, high quality, compliance with contract scope, and expected profitability of the service order.
• Perform customer site visits and/or hold routine calls to build business relationships and upsell services.
• Share lessons learned to increase standardization and efficiencies.

Skills

Customer contract management

Sales & account management

Project management

Travel readiness

Education

Bachelor's degree / 6+ years experience

High school diploma / GED + 10 years experience

Job description

GE Vernova seeks a seasoned contract management and services sales professional for a remote U.S. based role.

You will engage customers, partner with cross-functional teams, and drive service orders from initial contact to execution, ensuring on-time delivery and profitability. You will translate customer needs into plans, manage risk and claims, and support tender reviews while maintaining strong relationships with clients and internal stakeholders.