Remote ServiceNow ITSM Architect: Scale & Improve Delivery

FIRSTNET GLOBAL LLC; Grand Rapids (OH); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Opportunity for advancement

Job summary

FIRSTNET GLOBAL LLC is seeking a Certified ITSM Architect to design and implement scalable IT Service Management solutions. You will align ITSM with ITOM, observability, SDLC and testing processes while driving continuous service improvement.

The role involves defining ITSM architecture and strategy, integrating with ITOM and CI/CD practices, and collaborating with cross‑functional teams to enhance service delivery in a remote setup.

Qualifications

• ITSM Certification is mandatory.
• Strong experience in ITSM tools (e.g., ServiceNow).
• Knowledge of ITOM, observability, and CI/CD practices.
• Experience in stakeholder management and solution design.

Responsibilities

• Define and implement ITSM architecture and strategy.
• Integrate ITSM with ITOM, observability, and SDLC processes.
• Provide recommendations for user feedback collection and service enhancements.
• Collaborate with cross‑functional teams to improve service delivery.
• Ensure best practices, governance, and compliance across ITSM processes.

Skills

ITSM Certification

ServiceNow

ITOM

Observability

CI/CD

Stakeholder management

Solution design

Tools

ServiceNow

Job description

FIRSTNET GLOBAL LLC is seeking a Certified ITSM Architect to design and implement scalable IT Service Management solutions. You will align ITSM with ITOM, observability, SDLC and testing processes while driving continuous service improvement.

The role involves defining ITSM architecture and strategy, integrating with ITOM and CI/CD practices, and collaborating with cross‑functional teams to enhance service delivery in a remote setup.