Remote ServiceNow CMD Lead & Solution Architect

Pyramid Consulting, Inc; United States; Remote; USD 83,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. has an immediate opening for a ServiceNow CMD SME/Lead on a 6+ month contract, remote in the United States.

You will lead end-to-end solution architecture across enterprise programs and advise on platform strategy. The role demands 10+ years of ServiceNow experience, strong executive communication, and ability to mentor cross-functional teams while maintaining platform health and governance.

Qualifications

• 10+ years of enterprise IT and ServiceNow experience.
• Proven experience leading large-scale ServiceNow implementations and transformation programs.
• Strong executive communication, stakeholder management, and presentation skills.
• Demonstrated ability to lead diverse, multi-disciplinary ServiceNow delivery teams.

Responsibilities

• Lead end-to-end ServiceNow solution architecture across complex enterprise programs.
• Advise clients on platform strategy, roadmap planning, governance, and implementation best practices.
• Present recommendations clearly to executive, business, technical, and operational stakeholders.
• Lead and mentor cross-functional ServiceNow teams, including architects, developers, business analysts, and administrators.
• Ensure solutions are scalable, maintainable, secure, and aligned to ServiceNow best practices.
• Provide architectural oversight across modules such as ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM, integrations, and platform security.
• Review solution designs, integrations, data models, technical debt, and upgrade impacts.
• Support pre-sales, client workshops, design authority sessions, and executive briefings as needed.

Skills

Executive communication

Stakeholder management

Leadership

Solution architecture

Governance

Cross-functional leadership

Tools

ServiceNow

Job description

Pyramid Consulting, Inc. has an immediate opening for a ServiceNow CMD SME/Lead on a 6+ month contract, remote in the United States.

You will lead end-to-end solution architecture across enterprise programs and advise on platform strategy. The role demands 10+ years of ServiceNow experience, strong executive communication, and ability to mentor cross-functional teams while maintaining platform health and governance.