ServiceNow CMD SME/Lead

Pyramid Consulting, Inc; United States; Remote; USD 83,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. has an immediate opening for a ServiceNow CMD SME/Lead on a 6+ month contract, remote in the United States.

You will lead end-to-end solution architecture across enterprise programs and advise on platform strategy. The role demands 10+ years of ServiceNow experience, strong executive communication, and ability to mentor cross-functional teams while maintaining platform health and governance.

Qualifications

• 10+ years of enterprise IT and ServiceNow experience.
• Proven experience leading large-scale ServiceNow implementations and transformation programs.
• Strong executive communication, stakeholder management, and presentation skills.
• Demonstrated ability to lead diverse, multi-disciplinary ServiceNow delivery teams.

Responsibilities

• Lead end-to-end ServiceNow solution architecture across complex enterprise programs.
• Advise clients on platform strategy, roadmap planning, governance, and implementation best practices.
• Present recommendations clearly to executive, business, technical, and operational stakeholders.
• Lead and mentor cross-functional ServiceNow teams, including architects, developers, business analysts, and administrators.
• Ensure solutions are scalable, maintainable, secure, and aligned to ServiceNow best practices.
• Provide architectural oversight across modules such as ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM, integrations, and platform security.
• Review solution designs, integrations, data models, technical debt, and upgrade impacts.
• Support pre-sales, client workshops, design authority sessions, and executive briefings as needed.

Skills

Executive communication

Stakeholder management

Leadership

Solution architecture

Governance

Cross-functional leadership

Tools

ServiceNow

Job description

Immediate need for a talented ServiceNow CMD SME/Lead. This is a 06+ Months Contract opportunity with long-term potential and is located in US (Remote).

Pay Range: $60 - $65/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Lead end-to-end ServiceNow solution architecture across complex enterprise programs.
• Advise clients on platform strategy, roadmap planning, governance, and implementation best practices.
• Present recommendations clearly to executive, business, technical, and operational stakeholders.
• Lead and mentor cross-functional ServiceNow teams, including architects, developers, business analysts, and administrators.
• Ensure solutions are scalable, maintainable, secure, and aligned to ServiceNow best practices.
• Provide architectural oversight across modules such as ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM, integrations, and platform security.
• Review solution designs, integrations, data models, technical debt, and upgrade impacts.
• Support pre-sales, client workshops, design authority sessions, and executive briefings as needed.

Key Requirements and Technology Experience:

• 10+ years of relevant enterprise IT and ServiceNow experience
• Proven experience leading large-scale ServiceNow implementations and transformation programs.
• Strong executive communication, stakeholder management, and presentation skills.
• Demonstrated ability to lead diverse, multi-disciplinary ServiceNow delivery teams.
• Deep knowledge of ServiceNow platform architecture, governance, integrations, CMDB, security, and application design.
• Ability to balance business outcomes, technical feasibility, delivery constraints, and long-term platform health.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.