Remote ServiceNow BA for DoD & IC Programs

New River Systems Corporation

Northern (KY)

Hybrid

USD 135,000 - 160,000

Full time

7 days ago

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Job summary

New River Systems is seeking a ServiceNow Business Analyst to serve as the bridge between government stakeholders and the technical delivery team in support of Defense and Intelligence Community customers.

The Business Analyst elicits, analyzes, documents, and validates business requirements; translates organizational needs into user stories and functional specifications that Developers can implement on the ServiceNow platform; configures ServiceNow reporting and performance analytics to monitor

Qualifications

Two+ years of business analyst experience in ServiceNow or ITSM environments.
Experience with ServiceNow implementation and reporting.
ITIL 4 Foundation certification.
ServiceNow CSA certification.
Strong analytical and communication skills.

Responsibilities

Provides consulting and recommendations to managers and workforce on quality and process improvement initiatives.
Develops and facilitates discovery sessions, workshops, planning meetings, training sessions, and process improvement meetings.
Proposes, tailors, and develops quality/process re-engineering improvement efforts with documentation.
Conducts benchmarking, activity modeling, and surveys.
Gathers, analyzes, and quantifies performance data and measurements.
Configures ServiceNow reporting functions (dashboards, reports, and metrics) and monitors status and performance.
Reviews performance and reports monthly for analytics enhancements.