REMOTE- ServiceNow Administrator

Insight Global; Homewood (AL); Remote; USD 85,000 - 110,000; Full time

Job summary

Insight Global is seeking a remote ServiceNow Administrator to provide enterprise support for the ServiceNow platform and handle ticketing, troubleshooting, enhancements and ongoing maintenance to ensure IT operations run smoothly.

Responsibilities include migrating ITSM tools, configuring users, roles, workflows, and service catalog items; supporting ITSM modules like Incident, Problem, Change, Knowledge; creating and maintaining workflows, reports and dashboards; and assisting with upgrades

Qualifications

• 2–3+ years of experience in ServiceNow administration.
• Experience with ITSM, ITIL, Service Catalog, Flow Designer and record producers.
• Experience migrating ITSM tools/platforms.
• Freshservice experience.
• ServiceNow certifications.

Responsibilities

• Provide enterprise support for the ServiceNow platform, including ticketing, troubleshooting, enhancements and maintenance.
• Configure and maintain users, roles, groups, permissions, workflows, forms and system configurations.
• Support core ITSM modules: Incident, Problem, Change, Request, Knowledge Management.
• Create and maintain workflows, business rules, notifications, reports, dashboards, and service catalog items.
• Assist with ServiceNow upgrades, testing, enhancements and ongoing platform optimization.

Skills

ServiceNow administration

ITSM

ITIL

Flow Designer

Service Catalog

Record producers

AI tooling

Tools

ServiceNow

Freshservice

Job description

Job Description

An employer is looking for a ServiceNow Administrator to sit remote. Your primary responsibility will be to provide enterprise support for the client’s ServiceNow platform/ environment. You will own all standard administrative responsibilities including ticket support, troubleshooting, enhancements, and platform maintenance. You will field new requests from the business for any new capabilities or functions they are looking to be added in.

• Support the migration from Freshservice to new ServiceNow functions
• Administer, configure, and maintain the ServiceNow platform to support day-to-day business and IT operations.
• Manage users, roles, groups, permissions, workflows, forms, and system configurations.
• Support core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
• Create and maintain workflows, business rules, notifications, reports, dashboards, and service catalog items.
• Assist with ServiceNow upgrades, testing, enhancements, and ongoing platform optimization.

Skills and Requirements

• 2-3+ years experience ServiceNow administration
• Experience with ITSM, ITIL, Service Catalog, Flow Designer, record producers
• Experience migrating ITSM tools/ platforms
• Well versed in administering the SNOW platform and enterprise application support
• AI tooling experience
• Well versed in ServiceNow best practices and administration standards
• Freshservice experience
• ServiceNow certifications

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].